Chris Colin at the Atlantic also wrote about bad customer service, pointing out that it is systematic for large companies, and he names it "sludge".
I can recommend reading it, and if possible, try to start working for better conditions, in whatever way you can – for instance by complaining about bad service.
The Atlantic has a paywall, so not everybody can read the article, but here is a link to it:
Chris Colin at the Atlantic also wrote about bad customer service, pointing out that it is systematic for large companies, and he names it "sludge".
I can recommend reading it, and if possible, try to start working for better conditions, in whatever way you can – for instance by complaining about bad service.
The Atlantic has a paywall, so not everybody can read the article, but here is a link to it:
https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/